European Distributors Congregate in Italy

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The European Distributors Conference 2015 was held at the Atahotel Villa  Pamphili hotel in Rome, Italy on Sep tember 9 and 10. This was Isuzu’s first all-in-one gathering  held to discuss sales and aftersales service and parts for both commercial  and light-commercial vehicles in the European market. A group of 55 senior personnel and  managers of sales and after-sales service  from 21 distributors in 19 countries attended  the event. They were joined by representatives  from Isuzu Motors Europe, Isuzu Motors Germany, Isuzu Motors  International Operations (Thailand), Isuzu  Motors International Operations (Europe)  and Isuzu Motors in Japan. The first item on the main agenda was  Isuzu’s three-year business plan through  March 2018. Isuzu directors Makoto  Kawahara, Kazuhiko Ito and Kuniharu  Nakagawa took turns at the podium to  present plans for commercial vehicles,  light commercial vehicles and after-sales  service, respectively.  Other talks covered a variety of topics,  including the current market and plans to  enhance the service training system.  After the Italian distributor presented  its successful sales and after-sales activities,  three distributors were awarded for  earning the top scores in an evaluation of  after-sales service.  The event proved to be very beneficial  in terms of enabling Isuzu and local distributors  to increase their sharing of important  information about trends and issues  in the European market.